Warranty Policy

All products sold by Definitive Cycles are covered by the original manufacturers warranty - details are below.

On-One / Planet X - "Our bicycles and parts will be guaranteed for 2 years against manufacturing defects. The only costs incurred by the owner are to strip / re-assemble the frame and to post frame to Doncaster. We will also offer a crash replacement policy with component replacement being offered at 50% discount from retail price. The damaged frame must be returned to the national distributor. This warranty applies to the first owner only. We reserve the right to withdraw the crash replacement policy should we consider a rider may have deliberately sabotaged or damaged a frame in any way in order to receive a new one. Crash replacement policy is valid for 3 years from purchase date."

White Industries - "This warranty applies to all products sold by an authorized White Industries Dealer to the original owner. It covers any and all material workmanship defects for one year from the date of purchase. Bearings are the exception, and are warranted for 60 days from the date of purchase. With proper maintenance the bearings should last much longer. All warranties are void if the product is subject to abuse, user alteration, or crash damage. Radial lacing voids warranty.

WHAT IS NOT COVERED:

1) Normal wear and tear.
2) Damage, or failure caused by misuse, accident , or improper assembly or installation,
3) Parts subjected to use not consistent with the use originally intended for the product.

If you have a warranty claim with a product that we represent but you did not buy from us (or our designated outlets)...

1. If you bought it BEFORE August 2007 we'll see what we can do to help you out (but we're not promising anything...)

2. If you bought it AFTER August 2007 - you're on you're own, sorry but that's just the way it is.....